Refund Policy — Naybur Showroom

Last updated: July 2026

Being finalized. Naybur Showroom ships product from three direct suppliers, each with its own return terms. We're consolidating those into one clear policy. The specific return window and any restocking fees below will be confirmed before the store opens to the public — for now, contact us and we'll confirm the exact terms for your item.

Eligibility

To be eligible for a return, an item generally must be unused, undamaged, and in its original packaging. Some products — clearance items, custom or made-to-order pieces, and cut-to-order flooring — may be final sale and not returnable. Whether an item can be returned, and the applicable window, follows the policy of the supplier the product ships from.

Starting a return

Email help@naybur.ca with your order details and the item you'd like to return. We'll confirm eligibility, the return window that applies, and where to send it.

Refunds

Once a returned item is received and inspected, an approved refund is issued to your original payment method. Original and return shipping costs may not be refundable depending on the reason for the return and the supplier's terms.

Damaged or incorrect items

If an item arrives damaged or you received the wrong product, contact us right away at help@naybur.ca — we'll make it right at no cost to you.

Questions

Naybur Showroom is a division of Naybur Contracting, Vancouver, BC. Reach us at help@naybur.ca or 236-516-3566.